"I normally don't post much, but I just want to give a shout out to Arnott and Robert who handled my call.
"A week ago, I've been noticing my car squatting on the ground after parking for 36-48 hours. Having owned my trusty 2004 E55 since new, I knew exactly what the problem is. After all, I've already replaced both front AIRMATIC shocks in 2009. So, this is not new to me.
"I remember Arnott has a limited lifetime warranty. So I dug up my receipt and called Arnott. Let me tell you, these guys are amazing. I would not say it was no questions asked policy. After all, they did ask for my name and phone number. Seriously, it could not be easier to claim for warranty. They give you two options to handle the warranty. You can remove the defective shocks and ship it back to them. After they receive it, they will send you the replacements. Option two is to prepay for the set for immediate shipment and they will refund you the full amount when they receive the shocks. I opted for option two.
"At this time and age, it's becoming more difficult to find a company who will back up their lifetime warranties as well as Arnott. I'm glad I took a chance and used their product back in 2009 instead of the OEM shocks.