Warranty, Refund and Return Policy
Arnott Inc.® offers a Limited Lifetime Warranty for North
American and European Union customers on Arnott Air Springs, Air Struts,
Compressors, Coil Spring Conversion Kits and Arnott Adjustable Motorcycle
Suspension Kits. Orders for Arnott products outside of North America and the
European Union come with a Limited Two-Year Warranty (Limited Five Year Warranty on Motorcycle Kits). Arnott is so confident you
will be 100% satisfied with your product that it offers you a 30-Day Money Back
Guarantee and a 90-Day Return Policy on unused and uninstalled products. Arnott
offers a 30-Day Warranty on parts used in commercial vehicles. Improper use or
installation is not a manufacturer's defect. The Arnott Warranty is
automotive and motorcycle air suspension products are warranted to be free from
defects in materials or workmanship for the warranty period from the date of
purchase. Within this period, Arnott will, at its sole option, repair or
replace any components that fail in normal use. Such repairs or replacements
will be made at no charge to the customer for parts, provided that the customer
shall be responsible for any transportation and installation costs. This warranty does not apply to: (i) cosmetic
damage, such as scratches, nicks and dents; (ii) normal wear and tear, unless
product damage has occurred due to a defect in materials or workmanship; (iii)
damage caused by accident, abuse, misuse, water, flood, fire, or other acts of
nature or external causes; (iv) damage caused by improper installation; or (v)
damage to a product that has been modified or altered without the written
permission of Arnott Inc.
a 90-Day Warranty. If the unit sent in is still under its original warranty,
then the new warranty is 90 days or to the end of the original warranty, depending
upon which is longer.
Warranties and remedies contained herein are exclusive and in lieu of all other
warranties express, implied, or statutory, including any liability arising
under any warranty of merchantability or fitness for a particular purpose,
statutory or otherwise. This warranty gives you specific legal rights, which
may vey by jurisdiction.
In no event
shall Arnott Inc. be liable for any incidental, special, indirect, or
consequential damages, whether resulting from the use, misuse, or inability to
use this product or from defects in the product. Some jurisdictions do not
allow the exclusion of incidental or consequential damages, so the above
limitations may not apply to you.
retains the exclusive right to repair or replace (with a new or newly
remanufactured replacement product) the product or offer a full refund of the
purchase price at its sole discretion. Such remedy shall be your sole and
exclusive remedy for any breach of warranty.
warranty replacement, contact the vendor you purchased your Arnott product
from. If purchased directly from Arnott Inc. please call Arnott Technical
Support at 800-251-8993 during normal business hours for shipping instructions
and an RMA (Return Material Authorization) tracking number. Securely pack the
product and a copy of the original sales receipt, which is required as the
proof of purchase for warranty repairs. Write the RMA tracking number clearly
on the outside of the package. Send the product, freight charges prepaid, to Arnott
Inc. at 100 Sea Ray Drive, Merritt Island, FL 32953.
and Auction Purchases:
Products purchased through online part stores and auctions (this does not apply
to purchases made directly from Arnott) are eligible for that vendor’s warranty
coverage only and you must deal with that vendor for any and all warranty or
return issues. Arnott requires an original or copy of the Arnott sales receipt.
Online auction confrmations are not accepted for warranty verifcation. In most
cases your vendor will work with Arnott to obtain an RMA number and arrange for
shipping of your part to Arnott. Arnott
will not replace missing components from any package purchased through an
online or auction site other than directly from Arnott. Please note that not all online resellers
honor Arnott’s warranty.
February 29, 2016